Frequently asked questions
Will anyone know what I've ordered?
No. Every order is sent in plain, unbranded packaging, and your bank statement shows a discreet descriptor. See Discreet Delivery for full details.
I'm completely new to this. Where should I start?
You're in exactly the right place. Visit Start Here, browse The Beginner Edit, or read our Beginners' Guides in The Vesper Journal.
Are your products body-safe?
We choose products made from quality, body-safe materials. Material details are listed on every product page.
How do I clean my products?
Each product page includes cleaning guidance, and our Journal has a full guide to caring for intimate products.
Can I return an item?
For hygiene reasons, opened intimate products can't be returned unless faulty. Unopened items in their sealed packaging can be returned within [X] days.
Do you deliver outside the UK?
[Delivery regions to be confirmed.]
Do I need to be over 18?
Yes. Vesper Edit is for adults aged 18 and over only.
Can I buy as a gift?
Of course. Explore our Gifts section, or choose a Vesper Edit Gift Card and let them choose.
How can I contact you?
Visit our Contact page. We reply to every message personally and discreetly.